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No, at this moment we don’t accept cash or Swish for the bookings. We may extend to Swish in the future, but at this point, only credit/debit cards are accepted.

No. Your purchased package hours need to be utilized within the month period; otherwise, they will expire. You will then need to buy another package to continue your discounted training.

Our prices are already reduced, considering that you have to pay for the court booking. This way, your overall training plus court cost should be affordable compared to group training sessions.

Currently, we do not offer yearly packages. We recommend purchasing our monthly packages, which provide the flexibility to adjust your training schedule and take breaks as needed.

Currently, we do not have a customer loyalty program offering special discounts. However, we are considering introducing such a program in the future. To stay updated on this and other offers, please subscribe to our newsletter.

You can manage your bookings through the My Bookings section accessible via the menu at the top right of our website. You’ll need to log in to your account to view your bookings. From there, you can reschedule or cancel your booking as needed.

You can cancel your booking up to 03 hours before your scheduled session. For more details, please refer to our booking and cancellation policy.

In case of equipment malfunction, emergencies, or unforeseen circumstances, we may need to cancel bookings. Affected customers will be notified promptly and offered a full refund or a rescheduled session at no additional cost.

If you require extending your training session, you need to check both the court and the machine availability. You need to extend both bookings to ensure extra session time. We advise planning your sessions in advance to ensure you have fixed hours booked for your training.

If you discover that the machine isn’t functioning properly upon arrival, please report the issue to the reception desk immediately. We will attempt to provide a replacement machine for your session. If a replacement isn’t available, you may request a refund for the training cost. Please note that we only refund the training cost and not the court booking fee.

You can book a session up to 15 days in advance using our online booking system. This allows you to schedule and secure your preferred training times well ahead. Please make sure to also book the court simultaneously to ensure your access during your training session.

No, there is no limit on the number of sessions you can book in advance using your monthly hours. Once you’ve utilized your allocated hours, you can continue booking additional sessions at our per-hour rate.

In the final step of our booking process, you’ll find the option to enter a coupon code. Simply scroll down to ‘Have a coupon code?’, input your code, and click ‘Apply.’ If the code is valid, the discount will be applied to your total.

If you’ve purchased a valid monthly package, you can redeem it in the booking calendar. During the booking process, at the final step in the booking summary, you’ll see the option to redeem your package. Simply select your active package from the list and click the ‘Redeem’ button.

If you’re training solo, you can take advantage of our online academy by accessing our free course and tracking your progress independently. For those participating in our group training, we provide personalized performance assessments and reviews, ensuring you improve with the right guidance and techniques.

If the machine battery depletes or the remote fails to function, please seek assistance at the reception desk for a replacement. Additionally, you can visit our guide page for video instructions on how to replace the battery.

If you have damaged the machine, you must first report this to the reception desk. Our machines are insured, but you will still be responsible for paying a minimum damage amount. Once we examine the damage, we will contact you to let you know the amount. If you refuse to pay the damage amount, we reserve the right to block you from using the machines at all locations. For more information read our terms of use.

You can learn to operate the machine through our Machine step by step guide. Printed copies are also available at the sports facility; just ask at the reception desk or look for one near the machine’s designated spot.

Yes, our machine can be adjusted to simulate various levels of play, from beginner to advanced, allowing all skill levels to benefit from targeted training.

The issue may be due to two shuttles being stuck together or the shuttles being damaged. Separate the shuttles if they are stuck, or replace any damaged shuttles with new ones.

The issue may be due to one of the following:

• The holder or shuttles may not be properly positioned. Adjust their positions accordingly.
• The shuttles might be damaged. Replace them with new ones.
• The tracking chain could be stuck. Clean the tracking chain to resolve the issue.

The frequency sensor may not be responding. Clean the sensor using a tissue or soft cloth. The sensor is located near the shuttle holder and is red in color.

If you sustain an injury during your training session, immediately stop using the machine and seek assistance from the sports facility staff. First aid is available on-site, and the staff can help assess the situation and provide the necessary support or medical referral. It is important to report the incident at the reception desk so that we can take appropriate measures and ensure your safety.